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Client Care

Client Care

Consistently recommended by clients

We believe good communication is the key to client care.

We know it is important to clients that they will have regular contact with the person dealing with their matter and that their telephone calls and correspondence will be dealt with promptly. They also want to know that they will be kept fully informed about costs at all times. We aim to do this in a friendly, welcoming and confidential way which will give our clients confidence and reassurance as their matter progresses.

It is vital that you use a solicitor who you know is 'on your side' who you can trust and is externally regulated, who understands what you want done and will help you achieve your goals by delivering excellent service in a cost efficient way.

Outstanding client care is a principal goal for all the staff at Burningham & Brown. We want to ensure that our clients are so satisfied with our service we have provided for them that they will instruct us again in all future work and will recommend us to their family friends and colleagues.

Quality Standards:

We are proud to hold quality standards in all the areas of law we practise:-

Conveyancing Quality Scheme (CQS):

We have secured membership of the Law Society's Conveyencing Quality Scheme- the mark of excellence for the home buying process.


We are specialists in Family Law and are members of Resolution which commits Family lawyers to resolving disputes in a non-confrontational way.

Society of Trust and Estate Practioners (STEP):

David Gay, Sarah Loveless and Justine Alford are members of STEP which is a leading worldwide professional body for practitioners in the fields of Trusts, Estates and related issues.

Our clients' comments are very valuable to us and help us to continually monitor and improve our service. We do have a Freephone number 0800 9173963 and we welcome feedback at any time from our clients regarding the service they have received. Please ask for Susan Carruthers, the Practice Manager.

We hope that clients will always be happy with the service we provide and ask them to take up any problems initially with the Fee Earner concerned or the Practice Manager. In the event that we cannot resolve a problem over our service or the bill, clients can contact The Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333, email:, website:

The firm is committed to promoting equality and diversity in all its dealings with clients, third parties and employees and is required to produce a written equality and diversity policy. Please contact us if you would like a copy of the policy.

Latest News

Dementia Action Awareness week 2018 takes place between 21st - 27th May 2018

14-05-2018 - Admin

In the UK, one person develops dementia every three minutes....

Sarah’s Alternative Bath Half Marathon!

13-05-2018 - Admin

Sarah Loveless, Partner, at Burningham & Brown Solicitors ran her own alternative Bath Half Marathon in March along the Canal, when this year's Bath Half Marathon was cancelled due to snowy conditions....

We’re fully accredited with The Law Society and other organisations

What our clients say

"Buying our new home and selling our old home was a very stressful experience for us, but your extremely professional and courteous service was a great help to us for which we are very grateful."

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