Client Care

Client Care

Consistently recommended by clients

We believe good communication is the key to Client Care.

We know it is important to Clients that they will have regular contact with the person dealing with their matter and that their telephone calls and correspondence will be dealt with promptly. They also want to know that they will be kept fully informed about costs at all times. We aim to do this in a friendly, welcoming and confidential way which will give our Clients confidence and reassurance as their matter progresses.

It is vital that you use a Solicitor who you know is 'on your side' who you can trust and is externally regulated, who understands what you want done and will help you achieve your goals by delivering excellent service in a cost efficient way.

Outstanding Client Care is a principal goal for all the staff at Burningham & Brown. We want to ensure that our Clients are so satisfied with our service we have provided for them that they will instruct us again in all future work and will recommend us to their family friends and colleagues.

Quality Standards:

We are proud to hold quality standards in all the areas of law we practise: -

Conveyancing Quality Scheme (CQS):

We have secured membership of the Law Society's Conveyancing Quality Scheme (CQS)- the mark of excellence for the home buying process.

Society of Trust and Estate Practioners (STEP):

David Gay is a member of STEP which is a leading worldwide professional body for practitioners in the fields of Trusts, Estates and related issues.

Our Clients' comments are very valuable to us and help us to continually monitor and improve our service. We do have a Freephone number 0800 9173963 and we welcome feedback at any time from our Clients regarding the service they have received. Please ask for Susan Carruthers, the Practice Manager.

Equality and Diversity:

The firm is committed to promoting equality and diversity in all its dealings with Clients, third parties and employees and is required to produce a written equality and diversity policy. Please contact us if you would like a copy of the policy.