We send out Client Satisfaction Questionnaires to all of our clients at the end of each matter and we very much value and appreciate our clients' thoughts on how they felt their matter was dealt with and our overall service. We are fortunate that we get a very high response rate to these Questionnaires, and our responses not only relate to the Partners in our firm but also to our dedicated support staff who work as a team to provide the best Client Care. Set out below are various comments we have received:
"Burningham & Brown and previous Partners have been our Family Solicitors for 50+ years, simply because we feel totally secure and comfortable with their professionalism. We would not ever consider using anyone else."
"A reliable, approachable, friendly and professional Firm of Solicitors whom I am very happy to recommend."
"Burningham & Brown provide excellent service in all areas of their practice."
"Mr Gay and his Secretary were very professional and very efficient and communicated throughout the conveyancing process."
"You understood our requirements precisely and delivered exactly what was needed in a very friendly & efficient manner."
"Everything was dealt with patiently and politely and efficiently, in fact it was faultless. Thank you all so much"
"Everything about changing our Wills was made clear and easy for us, we will continue to use yourselves in any future matters."
"Excellent receptionist and support staff as well."
"This is the second time I have used Burningham & Brown and Mr Gay's services. I can confidently say that Burningham & Brown are very friendly & a professional firm and Mr Gay is knowledgeable, polite and thorough. I will use your service again in the future and would be happy to recommend you. Thank you very much- Excellent!"
"Small legal firm with personal touch and good communications with clients."
"The quality of the service has been exceptional!"
"The whole procedure was dealt with smoothly and efficiently."
"House selling and buying is always stressful. We found David as always approachable and reassuring- his support is very much appreciated."
"Not forgetting the Secretary who was also very helpful and polite."
"Responded very quickly to our request for meetings, very useful home visits too."
"We experienced both friendly and efficient service and would not hesitate recommending your practice to others."
"Buying our new home and selling our old home was a very stressful experience for us, but your extremely professional and courteous service was a great help to us for which we are very grateful."
"The environment at Burningham & Brown is always calm, pleasant and professional. I like the low-key, but thorough and efficient service one receives always."
"Excellent all round, I would recommend you to my colleagues."
"Very professional service which helped make the purchase of our property a painless experience."
''You have been our family solicitor since 1973- I think that speaks for itself''
"The standard was excellent, staff were always courteous and very polite in their telephone manner. We have no hesitation in hoping this firm will continue to represent us in such a wonderful way."
"Efficient, helpful and to the point. Definitely work with you again."
"A very professional and friendly company, with an excellent service. I would definitely recommend your firm."
"Splendid service, at once professional and personable."
"Have used Burningham & Brown for over 40 years so can always rely on your professional handling of my needs."
"I have always been more than pleased with the service I have received and would not go anywhere else."
Burningham & Brown is authorised and regulated by the Solicitors Regulation Authority - SRA Number: 8000096