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25th July 2019 - Admin - 0 comments
Burningham & Brown’s excellent Client Care

At the end of each matter, we send every Client a Satisfaction Questionnaire and ask for their honest feedback, we are continuously looking at ways in which our service can be improved and we very much value the feedback given on our performance. We rely on these comments to enable us to work towards providing our Clients with an excellent service.

Burningham & Brown are delighted to have a high response rate from our Client Satisfaction Questionnaires. In our recent survey from January 2019 - June 2019 we are proud to report that our Clients have given us the following results:

We asked all Clients who returned our questionnaire whether they would use our service again and 100% said YES they would use us again.

We then asked all of our Clients who returned the questionnaires whether they would recommend us and 99 % would highly recommend us to family, friends and work colleagues.

99% of our Clients stated we explained the services to be provided exceptionally well

99% of our Clients stated we provided clear information regarding costs from the outset

99% of our Clients stated we demonstrated the necessary technical expertise in order to deal with the matter

99% of our Clients thought we had responded extremely well with any queries that had occurred

97% of our Clients thought we dealt with level of contacts efficiently and effectively

97% of our Clients thought we keep them informed about the progress of the matter and showed commitment into looking after their interests

97% of our Clients rated us excellent value for money 

Susan Carruthers, Practice Manager, said "At Burningham & Brown we strive to continually provide exceptional Client Care and we are delighted to be able to share our results. We pride ourselves on our Partners treating every Client with a personal service and bespoke advice, from the moment our Clients first make contact right through to the end of the matter. As our responses show, these do not only relate to the Partners in our firm but also to our dedicated support staff who work as a team to provide the best Client Care. This year's results are particularly pleasing so we will be working hard to make sure we can achieve them again!"

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