At Burningham & Brown we believe in fostering a positive ongoing relationship with all of our Clients. We are a prestigious niche Private Client Firm based centrally in Queen Square in Bath and we remain a Partner led Firm with a mission to provide quality work with excellent Client Care.
At the end of each matter, we send every Client a Satisfaction Questionnaire and ask for their honest feedback, we are continuously looking for ways in which our service can be improved and we very much value the feedback given on our performance. We rely on these comments to enable us to work towards providing our Clients with an excellent service.
Burningham & Brown are delighted to have a high response rate from our Client Satisfaction Questionnaires. In our recent survey from July 2020 - December 2020 we are proud to report that our Clients have given us the following results:
We asked all Clients who returned our questionnaire whether they would use our service again and 100% said YES they would use us again.
We then asked all of our Clients who returned the questionnaires whether they would recommend us and 97% would highly recommend us to family, friends and work colleagues.
100% of our Clients stated we explained the services to be provided exceptionally well
100% of our Clients stated we provided clear information regarding costs from the outset
97% of our Clients stated we demonstrated the necessary technical expertise in order to deal with the matter
100% of our Clients thought we had responded extremely well with any queries that had occurred
100% of our Clients thought we dealt with level of contacts efficiently and effectively
100% of our Clients thought we keep them informed about the progress of the matter and showed commitment into looking after their interests
98% of our Clients rated us excellent value for money
During the Covid-19 crisis we have had many Clients who have contacted us anxious to ensure that we are still able to help them. We have made sure robust procedures are in place so that we can still provide a full and most importantly safe service to our Clients who want to update their Wills, make Lasting Powers of Attorney or Conveyancing matters. We are absolutely delighted to have received these excellent results during 2020 and we will continue to work hard towards providing our Clients with an exceptional first-class service.
Burningham & Brown is authorised and regulated by the Solicitors Regulation Authority - SRA Number: 00044479