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Client Care

Client Care

Consistently recommended by clients

We believe good communication is the key to client care.

We know it is important to clients that they will have regular contact with the person dealing with their matter and that their telephone calls and correspondence will be dealt with promptly. They also want to know that they will be kept fully informed about costs at all times. We aim to do this in a friendly, welcoming and confidential way which will give our clients confidence and reassurance as their matter progresses.

It is vital that you use a solicitor who you know is 'on your side' who you can trust and is externally regulated, who understands what you want done and will help you achieve your goals by delivering excellent service in a cost efficient way.

Outstanding client care is a principal goal for all the staff at Burningham & Brown. We want to ensure that our clients are so satisfied with our service we have provided for them that they will instruct us again in all future work and will recommend us to their family friends and colleagues.

Quality Standards:

We are proud to hold quality standards in all the areas of law we practise:-

Conveyancing Quality Scheme (CQS):

We have secured membership of the Law Society's Conveyencing Quality Scheme- the mark of excellence for the home buying process.

Resolution:

We are specialists in Family Law and are members of Resolution which commits Family lawyers to resolving disputes in a non-confrontational way.

Society of Trust and Estate Practioners (STEP):

David Gay, Sarah Loveless and Justine Alford are members of STEP which is a leading worldwide professional body for practitioners in the fields of Trusts, Estates and related issues.

Our clients' comments are very valuable to us and help us to continually monitor and improve our service. We do have a Freephone number 0800 9173963 and we welcome feedback at any time from our clients regarding the service they have received. Please ask for Susan Carruthers, the Practice Manager.

The firm is committed to promoting equality and diversity in all its dealings with clients, third parties and employees and is required to produce a written equality and diversity policy. Please contact us if you would like a copy of the policy.

Complaints:

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us in the first instance. It may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve and issues at this stage. If you would like to make a formal complaint then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

Equality and Diversity:

The firm is committed to promoting equality and diversity in all its dealings with clients, third parties and employees and is required to produce a written equality and diversity policy. Please contact us if you would like a copy of the policy.

Latest News

The RUH Will Month- September 2019

08-09-2019 - Admin

Burningham & Brown are very pleased to announce that we will be once again be supporting the annual RUH Will Month initiative, which helps to raise funds for the RUH's charity, The Forever Friends Appeal....

Lasting Powers of Attorney

04-09-2019 - Admin

Have you ever thought about who you would want to make decisions for you if you became seriously ill or had an accident and how these decisions would be made?...

Sarah Loveless rasies £3,625 for CLIC Sargent

08-08-2019 - Admin

Sarah Loveless Partner of Burningham and Brown raised £3,625 for CLIC Sargent running the London Marathon 2019 in memory of her good friend Robbie Stuart, Sarah was delighted with the amount raised and said " A big thank you to everyone who sponsored me, I am delighted with the amount raised as £3,155 funds CLIC Sargent's Information Service for a week, providing young cancer patients and their families with expert advice and guidance on everything to do with life during and after treatment."...

We’re fully accredited with The Law Society and other organisations

What our clients say

"Buying our new home and selling our old home was a very stressful experience for us, but your extremely professional and courteous service was a great help to us for which we are very grateful."

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